Welcome to Tiny Tails Trove! We’re your go-to destination for high-quality supplies for small pets like hamsters, guinea pigs, rabbits, birds, reptiles, and more. Below, we’ve answered common questions to make your shopping experience smooth and enjoyable.
FAQs
Q: How do I place an order?
A: Browse our curated selection of small pet products, add items to your cart, and proceed to checkout. Enter your details, select a payment method, and confirm your order. You’ll receive an email confirmation once your order is processed.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and trusted payment gateways (like PayPal, credit/debit cards) to ensure your data is protected.
Q: How long does shipping take?
A: Shipping times vary by product and location. Most orders arrive in 7–19 business days. You’ll receive a tracking link via email once your order ships.
Q: Do you ship internationally?
A: Yes, we provide WORLDWIDE Free Shipping.
Q: What if my order is delayed or lost?
A: Delays are rare but possible. Contact our support team with your order number, and we’ll work to resolve the issue ASAP.
Q: Can I return or exchange a product?
A: We accept returns within 30 days of delivery if the item is unused and in its original packaging. Contact us first at support@tinytailstrove.com for approval and instructions. Note: Return shipping costs are the customer’s responsibility unless the item is defective.
Q: What if my product arrives damaged or defective?
A: We’re sorry to hear that! Email us within 48 hours of delivery with photos/video of the issue, and we’ll send a replacement or refund.
Q: Are your products safe for small pets?
A: Yes! We meet strict safety and quality standards. Product descriptions include materials and sizing details to help you choose the best fit for your pet.
Q: Can I request a specific product not listed?
A: We’d love to hear your ideas! Email us with suggestions, and we’ll explore adding them to our collection.
Q: Can I track my order?
A: Yes! Tracking information is sent via email once your order ships. If you don’t receive it, check your spam folder or contact us.
Q: How do I contact Tiny Tails Trove?
A: Email us at support@tinytailstrove.com or use our Contact Form. We reply within 24–48 hours.
Thank you for choosing Tiny Tails Trove!
We’re here to make life happier for you and your tiny companions. 🐹🐇🦜
Need help? Reach out anytime!
💌 support@tinytailstrove.com